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Wednesday, October 25, 2006

Bug in moderating comments via email in Blogger Classic and Blogger Beta

Today, I made a very disappointing discovery when I tried to answer a query from a member of Google Blogger Help group. I always moderate comments via email, and have been receiving notifications regularly. When I moderate comments via email, I have the advantage of having a link to the post in which the comment was made, so I can easily respond to the comment if needed. There are 3 choices in the email notifications - Publish, Reject, Moderate. I have practically click on the Publish link all the time, and only occasionally click on Reject. I have never tried clicking on Moderate.

The question was, is it possible to edit comments? I though it might be possible by clicking on Moderate, and I said I will test it. I checked for comments to moderate, and it so happened that the only email notification for comment moderation was for my beta blog. I clicked on Moderate, and to my surprise, I was taken to a page with a long list of comments waiting to be moderated, with the one in the email right at the top of the list. I never receive any email notification for those comments below the first one in the list. This means not all comments will cause an email to be sent to me for moderation.


Update 2 Febuary 2008: I have been feeding Blogger with details of this problems for a long time and the problem still persists.


In that list of comments waiting for moderation, there was no choice for editing, only publish or reject. And not only that, there was no way of telling in which post the comment was made, and this make it hard for me to respond to the comment. I made a post about this problem in Reporting difficulties in moderating comments in Blogger Beta (close new window to return to this page). I decided to check on my classic blogs, starting with this one. In case any of you don't know how to moderate comments from the Dashboard, I am putting a screenshot below:
moderating Blogger comments in the DashboardIn the POSTING tab, you will see a sub-tab "Moderate comments". I clicked on "Moderate comments" and found a list of 51 comments waiting to be moderated dating back to July if I remember correctly. I never realise this as I had been receiving email notifications regularly, and never knew that for some comments, no email notification were sent. It was a lot of work checking the comment one by one and publishing them. Worst, I wouldn't have time to check through all my post to respond to them. So if your comment was late in getting approved, and didn't get a response, please forgive me. Blame Blogger.

I have notified Blogger support about the problem, and have also made a suggestion that they make it possible to navigate to the post where the comment was made when you moderate comments from the Dashboard. I hope the bug get fixed quickly, and that my suggestion will be acted upon. In the meantime, my advice for those moderating comments via email, do log into the Dashboard and try moderating comments from there. You may find some comments waiting for you to moderate without you knowing about it.

Update March 16 2007. Ron (Rat) and Sandra pointed out something I missed in moderating from the Dashboard. Above the list of comment/s to be moderated is this:

Unreviewed Comments (Sort: Post Name, Comment Date)

You can actually get the title of the post where the comment was made by clicking Post Name. However, this disappear after you have approved the post, and you have to have sharp memory or you have to write it down somewhere if you don't want to lose the ability get to the post to respond to it. In any case, I much prefer modearating from email as there will be a direct link to the post to enable one to respond to the comment.


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