How to contact Blogger Support

Latest update: It is no longer possible to contact Blogger Support directly. You will have to post your problem to Blogger Help Forum where Blogger Employees and Blog*Stars are actively helping with problems.

Update 30 March 2008: This should have come earlier, but so short of time. Now you can only contact Blogger support for account and TOS (Terms of Service) issues via Blogger Support Contact Form. If you are not already signed into Blogger, you may have to sign in before you get to the Contact form.. All other requests for support should be directed to Google Blogger Help group. I am also providing support at Blogger General Discussions.

Update 5 February 2008: I often add remark this is an old post and may need updating or replacement when giving link to this post, but read the feedback I got just moment ago:
"i've followed your instructions using your guide on how to contact blogger and i got my deleted blogs back in less than 24hours!"

Update 13 December 2007: The goal post keeps shifting and I don't know if I can keep up, but this post How to get deleted blog back. It may say deleted blog, but even if your problem is not a deleted blog, the post may still help you. The blogger for whom the above post was made reported back she got her blog together with 700+ post back!!!!

Update 8 July 2007: I put this update at the top here because this is a long post and have been edited many times as Blogger changes the way they can be contacted. You may also be interested in this shorter post Problems in seeing your blog in the Dashboard, can't sign in, etc. (click BACK to come back to this page)

Update 17 May 2007: Blogger Support is difficult to get but not impossible as I mentioned to one blog reader who asked for help, and to which I referred her to this post and also to What to do when you have problems signing in, seeing your blog in the Dashboard, etc. (click BACK button to get back to this post). I suggested she try her best to contact Blogger Support. Today, she commented in this post: Business should ditch Yellow Pages and start a blog (click BACK button to get back to this page). To save you the trouble of surfing over there, I paste here here comment:

"Dear Peter. Thanks so much for all your help, tips , and tricks. Blogger support DID reply to my report and they were very prompt. My problem has resolved somewhat. Thanks so much again."

UPDATE 26 October 2006: Blogger Support has made themself very hard to contact now, probably because of the roll out of Blogger Beta. Recently, I needed help from Blogger support myself and followed my own advice in this post, that is try to help myself first by going searching through the Help section and posting my problem to Blogger Help group, etc. I didn't get a response from Blogger Help group and I was taken on a merry-go-round in Blogger Help section, and finally ended up in a suggestion form with a message that I will not get a reply. I did two things - contact a person (whom I cannot reveal to protect his privacy) and I emailed support@blogger.com. I did get quite a quick response, and not only that, it helped solve my problem. So I can add to my positive experiences with Blogger support described at the bottom of the post. I don't know what response you will get, but if you do get an automated email that did not help, make sure you reply to that email.

Update 5 June 2007: Just tried the contact form at Blogger Support Form and after being taken to a few pages, did finally ended up in an actual contact form. However, as I was just trying it out, I didn't fill up the form and wouldn't know what will be the result of filling it out and submitting it. When you are really in trouble, I am sure you will take the time to do that.

Other links you can try (copy and paste into your browser address bar (too lazy to make them into clickable links). Hopefully you will do that in a new tab or window so you remain on this page). I have to put them in a scroll box, otherwise my sidebar will slide to the bottom of the page:

http://help.blogger.com/?page=contact
http://www.blogger.com/problem.g
http://help.blogger.com/?page=troubleshooter.cs&contact_type=cantpublish
http://help.blogger.com/?page=troubleshooter.cs&problem=template_display&contact_type=bug_with_blogger_beta&Submit=Submit
http://help.blogger.com/?page=troubleshooter.cs&problem=&contact_type=bug_with_blogger_beta&Submit=Subm

(You will likely end in a contact form with a message thay you will not get a reply)

(P.S. The link to the contact form is near the bottom of the post under "Write Blogger Support" (in red) but to be fair to Blogger support, do read through the rest of the post before you click on that link).

Blogger support makes their contact form or email difficult to find as they want support seekers to first use their HELP (close new window to get back to this page) section. You should also try searching through, or posting your problem to the Blogger Help Google group (close new window to get back to this page). Look also into Blogger Buzz (close new window to get back to this page) and Blogger Status (close new window to get back to this page) and Known Issues in Blogger Beta (close new window to get back to this page) to make sure it is not a known issue that can be solved on your own.

This is fair and you should first do that. But if you can't find the help you need, here is the link to their contact form: Write Blogger Support (close new window to get back to this page).

You can also email them at this address, support@blogger.com, but the best way is to use the "Write Blogger Support" link given above, as you will be given a reference number for additional contacts. You will invariably receive an automated email. Do make sure to replay to that email.

Many have complained of the unresponsive Blogger support, but here are two accounts of people who have received timely help from them:

I have got an email from a reader saying that he accidentally deleted his blog. After contacting Blogger support, and after a series of email, he has got his blog undeleted!!!! So folks, there is hope.

This is my own personal experience. Recently, I needed to have the word verification for POSTING (not for comments) removed to enable me to publish by email. I contacted Blogger Support via that contact form obtained by clicking the "Write Blogger Support" link above. As usual, I received a robot email. I responded to the email immediately, explaining that their email didn't help and explained my problem in detail. I got the word verification removed WITHIN 24 HOURS!!

Also, if you have a suggestion to make to Blogger, you can do so via this contact form: BLOGGER WISHLIST (close new window to get back to this page).

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